Return & Refund Policy


Last Update: November 2021

The following return policy applies to general online purchases made through Mosraw.


Returns are available if initiated within 30 days of receiving your package. You must email customer service within 30 days to request the return. Any claims made after 30 days will NOT be accepted.


The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refund once the product has been successfully delivered in normal condition.


All items must be returned in their original condition; unused, including packaging. We cannot accept items that have been used. Kindly contact us via email: before sending out the parcel for faster and better customer service.


Items that can not be returned:

* Any item that is returned more than 30 days after delivery.
* Any item that is not in its original condition, that is damaged by customer or has some missing parts for reasons that are not due to an error from our part.


How do I place a return or exchange?

We’re sorry you didn’t love your Mosraw. Please reach out to with your order number and some pictures of products you’d like to exchange or return, and we’ll take care of the rest.

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30 days time frame, please reach out to

You will be responsible for paying your own shipping charges to return your item with the included packing slip (no sticker required).

  1. Securely pack the items in a box.
  2. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
  3. Use the address listed and affix the appropriate amount of postage.
  4. Ship package from your nearest post office or shipping company of your choice to the address listed below:

Mosraw, LLC.

8228 Bittern Ln,
Indianapolis, IN 46256
United States

If you did not receive a return label, please send an e-mail to


Be aware that you must return the order within 30 days.

If you have received a broken item, we would like to hear from you in advance via Then we can help you with the return procedure and find a suitable solution!


Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.

If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or your original method of payment, after approximately 2 to 3 working days (*5 to 10 for credit card transfers).

Late or missing refunds (if applicable)

If you have not received your refund yet, please check your bank account first.

Then contact the credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after doing all these steps you still have not received your refund, please contact us at


Exchanges (if any)

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail at and send us your item to:

Mosraw, LLC.

8228 Bittern Ln,
Indianapolis, IN 46256
United States




Mosraw, LLC.

8228 Bittern Ln,
Indianapolis, IN 46256
United States


Phone: +1 (317) 547-9103